As your local government authority, we adopt the following measures to facilitate your lifestyle and to fulfill your day to day needs efficiently and effectively.
The services provided by us to you,
Our response for your request to prompt and cordial service
- Responding to all letters within 03 days.
- Sending the final response within 15 days.
- Including the relevant details together with name, address, telephone number, email and fax number in all correspondence.
- If additional time is required for any task, sending a written response to the sender setting out the reasons for the delay.
- Instant response to telephone calls.Handing over complaints in respect of institutional services and delivery of services to the relevant head of the institution for him to take speedy corrective measures.
- Offering transparent and friendly reply for complaints.
- Establishing an appeal mechanism when solutions are not found for grievances.
In obtaining the above services, such services can be delivered within the periods specified below if all the relevant requirements have been fulfilled.
Function | Requirements needed to be fulfilled |
Date to be handed over | Date to be handed over Responsibility |
Time needed to deliver the service | Relevant acts |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week including holiday falling on weekdays. |
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Any working day of the week. |
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Any working day of the week. |
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Any working day of the week. |
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